The King's Family Practice - How to order your repeats from the doctors surgery

Noticeboard

Easter Bank Holiday Closure

The surgery will be closed on Friday 14th April 2017 & will reopen on Tuesday 18th April 2017.

In event of an emergency, please call 999

For medical advice please call NHS111

Important Info.

This surgery will close at 1 pm every Thursday afternoon from week commencing 13th February.

In an EMERGENCY that will NOT wait until we re-open please ring MedOCC on 01634 891900

Alternatively you could ring NHS 111 for health information and advice.

We thank you for your understanding.

Clinical System Change

Due to a service disruption, ALL MEDICATION which is needed before the end of the year MUST be requested by TUESDAY 6^th DECEMBER.

Practice Survey

Thank you to all those that took part in the survey which is now closed. The results are now online.

Cleave Road Closure

The Cleave Road site was ceased operations on 15^th May 2015.

Blood Pressure Checks

If you are aged 40 or over and have not had your blood pressure checked within the last 12 months, we strongly advise you to book an appointment with one of our nurses as soon as possible. Depending on availability, we may be able to offer you an appointment the same day or within 48 hours.

Patient contact details

It is important that you ensure we are kept informed of any changes to your address or contact telephone or mobile numbers. If you have a new mobile phone contact number, please help us to help you by informing us of any change.

Minor Surgery

We have a Minor Surgery Clinic for the removal of small lesions such as Skin tags.Please speak to the receptionist for further details.

Out of Hours

If you have an emergency outside surgery hours please telephone NHS 111

List Cleansing

Please note that each year the Health Authority carries a list cleansing exercise to remove the names of patients who have left the practice. If you receive a letter from the Health Authority, then please make sure that you take the time to respond to that letter. In the event that you don't respond you will be automatically removed from our list.

Test Results

Please telephone for these after 3.00pm. Results can only be given to the person who had the test done. Smear results will be notified by post.

Appointments

We operate the Advanced Access system at the surgery. You can telephone at any time during surgery hours to book an appointment in advance-that is, not for that day. We shall endeavour to give you an appointment with the clinician of your choice but this will not always possible. If you feel you need to see a doctor or nurse on that day, our reception staff will take some brief details and you will be offered a call back from one of our clinicians, who will discuss matters with you and will offer you an appointment later that day if there is a medical need for you to be seen. Please be aware that our telephone number may not be displayed on your phone when you are called back and should not be mistaken for a cold call or sales call.

Care.Data

On 19th February 2014, NHS England announced that the data extraction of patients' medical records will be delayed for six months until the autumn. If you wish to opt out, we will have a form for you to complete nearer the time, on which you can express your wish to be excluded from this process.

Prescription Fees

Repeat Prescriptions

Repeat Request

Order Your Repeat Prescription Online

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Private Prescriptions

Please note that for private prescriptions there is a fee. The fee currently is £16.00.

NHS Prescription charges

From 1 April 2016, the charges are:

Prescription (per item): £8.40
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £8.20, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.

Prescription services helpline 0300 330 1349
General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Order Your Repeat Prescription Online

prescriptions Our repeat prescribing is computerised. With each repeat prescription comes a request form for more tablets or medicines. Please tick the items you need and return the request form to the surgery.

You can hand it in, or post it to us with a stamped, addressed envelope for us to return the prescription in.

You must then allow three working days for the prescription to be ready, or five days if the prescription is to be posted back to you. Please note that if you are collecting your prescription in person from reception, you should leave it until after 10am. We are unable to deal with prescriptions before that time due to the high demand for appointments. If you prefer, you can ask for the prescription to be sent directly to a chemist, and can then collect your medication from that chemist. Alternatively you can sign-up with us to have your prescription sent electronically. Please ask the receptionist about these service.

If you are having regular medication throughout the year you may be eligible for the Repeat Dispensing Service. Again, please ask at reception for further information.

Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed.

Please bear in mind that the 72hr period is from the time that you make your request and NOT from the start of that day. If there are any problems then these should be telephoned to the surgery.