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Noticeboard

Important Info.

In an EMERGENCY, that will NOT wait until we re-open please ring NHS 111 for health information and advice or use the Health Help Now App.

Practice Survey

Thank you to all those that took part in the survey which is now closed. The results are now online.

Blood Pressure Checks

If you are aged 40 or over and have not had your blood pressure checked within the last 12 months, we strongly advise you to book an appointment with one of our nurses as soon as possible. Depending on availability, we may be able to offer you an appointment the same day or within 48 hours.

Patient contact details

It is important that you ensure we are kept informed of any changes to your address or contact telephone or mobile numbers. If you have a new mobile phone contact number, please help us to help you by informing us of any change.

Minor Surgery

We have a Minor Surgery Clinic for the removal of small lesions such as Skin tags.Please speak to the receptionist for further details.

Out of Hours

If you have an emergency outside surgery hours please telephone NHS 111

List Cleansing

Please note that each year the Health Authority carries a list cleansing exercise to remove the names of patients who have left the practice. If you receive a letter from the Health Authority, then please make sure that you take the time to respond to that letter. In the event that you don't respond you will be automatically removed from our list.

Test Results

Please telephone for these after 3.00pm. Results can only be given to the person who had the test done. Smear results will be notified by post.

Appointments

We operate the Advanced Access system at the surgery. You can telephone at any time during surgery hours to book an appointment in advance-that is, not for that day. We shall endeavour to give you an appointment with the clinician of your choice but this will not always possible. If you feel you need to see a doctor or nurse on that day, our reception staff will take some brief details and you will be offered a call back from one of our clinicians, who will discuss matters with you and will offer you an appointment later that day if there is a medical need for you to be seen. Please be aware that our telephone number may not be displayed on your phone when you are called back and should not be mistaken for a cold call or sales call.

ACCESS TO MEDICAL RECORDS ACT

We follow current guidance which can be obtained from the web site of the Information Commissioner https://ico.org.uk/ You can also see our Data Protection Notice below.


DATA PROTECTION NOTICE

Patients of The Kings Family practice should be aware that we store your data on computer

  • In certain circumstances non-medical personnel in the practice as part of their administrative work view this data. Our personnel are trained in the principles of confidentiality. They all sign a legal contract agreeing to maintain confidentiality.
  • Data is given NHS Medway to enable financial claims and to Child Health to maintain their vaccination and developmental check records. Personnel there are bound by the same principles of confidentiality.
  • Data may be provided to secondary care providers (consultants, hospital departments) during the referral process, and to tertiary care providers (social services). Your approval will be obtained before this data is provided.
  • Data stored on the computer is used for audit, statistics, research, and planning. If someone outside the practice requires it, we provide data in an anonymised format, or seek your permission before disclosure of identifiable data.
  • For medico-legal purposes we retain your data after you leave this practice.
  • The practice has appointed a Caldicott and Information Governance Guardian who ensures confidentiality is maintained, and that all data is stored safely using security procedures to limit access.

 
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