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Easter Bank Holiday Closure

The surgery will be closed on Friday 14th April 2017 & will reopen on Tuesday 18th April 2017.

In event of an emergency, please call 999

For medical advice please call NHS111

Important Info.

This surgery will close at 1 pm every Thursday afternoon from week commencing 13th February.

In an EMERGENCY that will NOT wait until we re-open please ring MedOCC on 01634 891900

Alternatively you could ring NHS 111 for health information and advice.

We thank you for your understanding.

Clinical System Change

Due to a service disruption, ALL MEDICATION which is needed before the end of the year MUST be requested by TUESDAY 6th DECEMBER.

Practice Survey

Thank you to all those that took part in the survey which is now closed. The results are now online.

Cleave Road Closure

The Cleave Road site was ceased operations on 15th May 2015.

Blood Pressure Checks

If you are aged 40 or over and have not had your blood pressure checked within the last 12 months, we strongly advise you to book an appointment with one of our nurses as soon as possible. Depending on availability, we may be able to offer you an appointment the same day or within 48 hours.

Patient contact details

It is important that you ensure we are kept informed of any changes to your address or contact telephone or mobile numbers. If you have a new mobile phone contact number, please help us to help you by informing us of any change.

Minor Surgery

We have a Minor Surgery Clinic for the removal of small lesions such as Skin tags.Please speak to the receptionist for further details.

Out of Hours

If you have an emergency outside surgery hours please telephone NHS 111

List Cleansing

Please note that each year the Health Authority carries a list cleansing exercise to remove the names of patients who have left the practice. If you receive a letter from the Health Authority, then please make sure that you take the time to respond to that letter. In the event that you don't respond you will be automatically removed from our list.

Test Results

Please telephone for these after 3.00pm. Results can only be given to the person who had the test done. Smear results will be notified by post.


We operate the Advanced Access system at the surgery. You can telephone at any time during surgery hours to book an appointment in advance-that is, not for that day. We shall endeavour to give you an appointment with the clinician of your choice but this will not always possible. If you feel you need to see a doctor or nurse on that day, our reception staff will take some brief details and you will be offered a call back from one of our clinicians, who will discuss matters with you and will offer you an appointment later that day if there is a medical need for you to be seen. Please be aware that our telephone number may not be displayed on your phone when you are called back and should not be mistaken for a cold call or sales call.


On 19th February 2014, NHS England announced that the data extraction of patients' medical records will be delayed for six months until the autumn. If you wish to opt out, we will have a form for you to complete nearer the time, on which you can express your wish to be excluded from this process.


Antenatal Clinic

A range of maternity services, supported by a team of midwives, is available at each surgery.

Asthma Clinic

This is run by the nursing team. If you use an inhaler regularly, please do attend the clinic at least once each year to make sure you are taking the best available treatment. • Child Health We offer full services at each surgery.

CHD (Coronary Heart Disease)

Conducted in nurse-led clinics. If you have a history of heart problems or strokes you will be invited to attend annually for a check-up.


Conducted in nurse-led clinics. If you are diabetic you will be asked to attend regularly for monitoring of your treatment and progress. A letter will be sent to you for your clinic appointment when appropriate.

Minor Surgery

Various minor operations are carried out on the recommendation of a doctor.

Smoking Cessation

Smoking Cessation

If you are a smoker who wants to give up please ask at reception for details of either group meetings or one-to-one counselling with any of the nursing team.

Wart Clinic

Here we offer cryotherapy for warts. The clinic is run at Magpie Hall Road.

Well Woman/Well Man Checks

This service is offered at all surgeries. Please tell the receptionists that this is the type of appointment you require when you book.

Other Services

NHS Medway CCG is responsible for the healthcare of approximately 266,000 residents in the area. The NHS MedwayCCG holds the NHS budget for providing and purchasing your health services.

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